Leighton Forest Care Home Service User Guide

Caring with a Special Touch.

As the Manager of Leighton Forest Care Home, I would like to take this opportunity of welcoming you to your new home. My staff and I would like you and your guests to feel that this is your home and part of a larger family, so we have produced this Service User Guide to help you to familiarise yourself with the facilities, staff and the events at Leighton Forest Care Home 

Please take time to read through and if you would like further information, please contact any member of my team who will be pleased to assist you.

Nicole, Home Manager

The following is designed to provide information relating to the home. 

Copies of Service User Guide are also available in large print, audio and in residents’ bedrooms.

Leighton Forest’s Service is classified as “Care Home with Nursing” by CQC

Leighton Forest Care Home is registered with the Care Quality Commission to offer its services to 83 People.

Leighton Forest Care Home has registration to offer the following regulated activities: 

• Accommodation for persons requiring Nursing and Personal Care.
• Treatment of Disease, Disorder, or Injury

Leighton Forest Care Home offers the above care to older Adults providing their pre-assessment shows that they would thrive in our environment and that we could safely meet their holistic needs.

Leighton Forest Care Home can care for people (service user bands)

• a physical Disability, 
• Adults Under 65 (When their needs are in keeping with our community)
• Adults Aged 65+

Nicole is the current registered manager for Leighton Forest Care Home. Nicole has a history of home management and has a long and strong background in the care of older people. Nicole is supported by an excellent Nursing and Care Team. Together, they have a full oversight of the service and are on call 24/7.

Leighton Forest Care Home is part of the Pressbeau Group who are a family run business that has been in the care Industry for more than 30 years. The owners Mr and Mrs Saraogi are very hands on in the business and frequently visit their homes and make a point of getting to know their residents, families, and staff.

Mr Robert Andrew is the Nominated Person for the Home, his role is to visit the home frequently to ensure that the home remains compliant with CQC regulation but more importantly that the home works to the company’s aims and Objectives and their Mission Statement. Rob can be contacted at any time by any relative or family member, his number is 07816897048

The following are the key persons at Leighton Forest Care Home to ensure that YOUR stay with us is comfortable. Please contact any of them for any assistance that you require.

The Home is managed by Nicole Man, who would be more than happy to discuss any questions or concerns you may have. 

Nicole is supported by numerous people from Head Office and the following within Leighton Forest itself, as follows

The Activity Organiser, will provide opportunities for activities and outings planned through a structured programme following discussion with residents and families.

The Head Chef, Andy and Staff ensure that all catering needs are met as well as keeping the kitchen to regulation standards.

The Maintenance Manager, Steven will carry out general repairs and maintenance of the building, grounds, facilities and equipment. He will also offer assistance in personalising your room, e.g. hanging pictures on the wall.

The Administrator is responsible for some of the administration in the home and looking after your financial matters. If you have any financial queries, please discuss them with her.

There are Registered Nurses and Care Assistants who organise the day-to-day care for Nursing Residents as well as supervising junior staff. They also take charge of the home in the absence of the Manager.

Care Assistants deliver care to our residents under the guidance and instruction of senior staff. Where practical, taking account of your preference in respect of gender, religion, racial origin and cultural and linguistic backgrounds. 

Although each member of staff has a role within the home the emphasis is very much on teamwork.  You are allocated a Key Worker and their name will be put up in your room.

Domestic Staff are responsible to the Home Managers for ensuring that all areas of the home are clean and tidy and laundry taken care of.

Our Home Manager will assess all residents prior to admission. Once this assessment has taken place and all parties agree that the home can meet your needs, an admission will be arranged subject to appropriate funds being in place. An initial care plan will also be agreed prior to admission and this will be reviewed within 2 days. We recommend all potential residents and representatives visit the home. Residents are offered the opportunity to move in on a trial basis in order to assess the facilities and suitability before them or their representative make a decision to stay.

Nursing 

Leighton Forest Care Home provides Nursing Care and has a qualified nurse on site at all times.  We provide and deliver the highest quality of care to our Residents. A Qualified Registered Nurse with support of the Care Assistants will organise the day-to-day care for residents.  We pride ourselves in promoting Independence, Quality, Choice, Respect, Dignity, and a Safe Environment

Palliative Care

Leighton Forest Care Home works with local agencies and practitioners to provide a seamless, caring and professional process for those service users that are terminally ill. The Home implements the local end of life strategies. On admission you preferred place of care and advance care needs will be discussed with you and your family.

Respite Care

Leighton Forest Care Home is able to offer respite care when there is availability. The pre-admission process is still a requirement. Therefore as a result of the pre-admission process a decision on the suitability of the service user and the homes ability to meet the service user’s needs will be made.

Pets

Please feel free to discuss our pet policy with the Home Manager. We welcome animal visits to the home, please make staff aware if you or your relatives have any allergies.

The Home provides a wide range of services as detailed below.

Meetings – The home provides opportunities for all Residents, Families, Staff and Visitors to discuss any future developments and issues in the home. This is achieved by having many different types of meetings, once a month Open Surgeries with the Manager, Residents & Relative meetings and Monthly Staff meetings. All dates and times will be displayed in the reception area

Laundry – We would ask that all clothing is machine washable above 60º, colourfast and is clearly named (preferably with embroidered name tapes) prior to admission. We would also ask that any new items are named and entered onto the property list. Dry cleaning can be carried out at an additional cost.

Activities –    A programme of events is displayed in Reception as well as around the home. A Person Centred programme is devised following discussion with residents and relatives and involves both group and individual activities. If you have any suggestions or can support any of the activities please discuss them with the Home Manager. 

Spiritual Needs – We try to meet all religious and spiritual needs and regular visits are made to the home by visiting clergy of all faiths and denominations. Individual requests/needs should be discussed with the Home Manager. All Social Activities events will be posted on the notice board.

Smoking Policy – Leighton Forest Care Home is a non-smoking environment

Catering – We have our own, bespoke menu that is constantly updated using input from service users and families.  However alternatives are available to cater for individual likes/dislikes and some dietary/cultural requirements. Please discuss further with the Home Manager.

Meals – Residents are encouraged to eat in the Dining Room but are welcome to eat in their rooms if they wish. Meal Times – Approximately: this depends on service user needs.

Breakfast Served between – 8.00am – 9.00hrs
Morning Drinks – 10.30am – 11.30hrs
Lunch – First sitting for residents who require assistance 12.30pm – 13.50hrs

Afternoon Drinks – 14.30 – 15.30hrs
Supper – 17.00pm – 18.00hrs
Evening Drinks/Snacks – 20.15 – 20.45hrs

All these times are flexible depending on a person’s needs and wishes

Drinks and snacks are available throughout the day and night.

Relatives are welcome to dine with you, no extra cost, but please give 24 hour notice to our activities coordinator and let them know if you have any allergies or intolerance.

The home offers breakfast, lunch and an evening meal with snacks and drinks provided each day and night.

Doctor – A Doctor is allocated to you if your own Doctor is unable to maintain his service. We encourage all our service users to register with our village GP practice, as there is a weekly “ward round” between our nurses and GP.

The following services are offered at the Home and will incur an additional cost.

Hairdressing  A Hairdresser visits regularly and the price list is available on request.

Optician  Optical services are available.

Dentist  Dental services are available.

Chiropody  A private Chiropodist visits the home regularly. Should you require an NHS assessment our staff will be happy to advise you on this. (Free if referred by G.P.)

Telephone Phones are provided to each bedroom. Calls will be charged at BT standard rates and billed monthly.

Newspapers/Magazines – These can be ordered and delivered daily, please arrange via the Administrator.

The home operates an open visiting policy. However, due to security reasons, the front door is sometimes locked and it would be helpful if you could inform staff if your visitors plan to stay or visit late.

We encourage active involvement from our relatives and friends and any suggestion or comment they may have is most welcome. As stated, our Home Manager is more than happy to discuss concerns and to aid this process we hold regular Relatives Meetings.

We highly value the opinions of our residents therefore we hold Regular Residents meetings and details of dates and venue can be found for both Relatives and Residents Meetings on Notice Board in the Reception Area.

Fire instructions are placed by each alarm and we would ask that all residents and visitors are familiar with them. A Fire Log Book is located in the Reception Area with details of evacuation procedures. Fire alarms are tested regularly.

We would ask visitors to complete the Visitors Book on arrival and departure.

Each home has a maintenance and housekeeping book available for residents and visitors to notify the home of any health and safety issues or necessary repairs.

Leighton Forest has a comprehensive set of risk assessments in place and all accidents and incidents are recorded, followed up, analysed and action taken.

We are always pleased to have feedback on our service and should any resident/relative have cause for complaint we will investigate the matter fully. Please see our complaints procedure enclosed for further details.

We are able to hold small sums of personal monies for you in the home safe. This should preferably not exceed (£75.00) at one time. Please see our Administrator for information.

It is advisable that items of great value are not kept within the home. We realise that some items are of sentimental value. However, we would refer you to the company’s insurance details contained in the terms and conditions of your contract.

The Home will accept Service Users funded by Social Services however there may be ‘top up’ fee payable. 

The fees are all inclusive, except for: Hairdressing, Chiropody, Personal Toiletries, Telephone calls and Newspapers, which will be payable separately.

The home is registered and inspected by CQC, Care Quality Commission – Citygate, Gallowgate, Newcastle Upon Tyne, NE1 4PA, which carry out regular inspections.

We may also be inspected by the following professional bodies:

The Pharmacist

Fire Service

Health and Safety Executive

Environmental Health

Placement Officers/Care Managers

Company personnel

Training personnel

This list is not exhaustive.

Regular audits are undertaken by Company Personnel to monitor care standards and facilities. Resident/Relative Satisfaction Surveys are routinely sent out to current residents. The questionnaires are then analysed and results are displayed in the main reception area and include any proposed action to be taken.

If you have not seen a copy of the Leighton Forest’s most recent inspection reports please feel free to access them. They are available in the reception area or please ask our Home Manager.

It is our belief that any comments, whether these be positive or critical can help in the improvement of Quality Standards and we are always pleased to receive feedback on the service provision.

Should a resident, relative of a Resident or someone acting in the interests of a Resident have cause for complaint, we would be happy to investigate the matter fully, record the details and offer a detailed explanation of the incident/occurrence and advice on action that has been taken.

We confirm an initial response within 7 working days and a further response in conclusion of the investigation within 28 days of receipt detailing any action to be taken.

In the event of the complainant not being satisfied, the person will be advised that the matter can be referred to the Chief Executive at the Head Office and/or the local Care Quality Commission and 

Please contact in the first instant the Registered Manager. If you wish to contact someone more senior with a concern, please contact Robert Andrew in the first instance.

The contact details are:

Robert Andrew – Pressbeau Limited

• Operations Manager/ Nominated Individual
• Telephone: 07816 897 048
• Email: rob.andrew@pressbeau.co.uk

Care Quality Commission

• City Gate. Gallowgate, Newcastle upon Tyne NE1 4PA 
• Tel: 03000 616161

 Bedfordshire Borough Council

• Telephone: 01234 267422
• Out of Hours Emergency Team: Telephone: 01234 267422

S Saraogi – Pressbeau Limited

• Head office, Park Road, Stoke Poges, Buckinghamshire SL2 4PJ
• Telephone: 01753 784 200

Email: ssaraogi@pressbeau.co.uk

Health Watch Bedfordshire

• Capability House, Wrest Park, Silsoe, MK45 4HR.
• Tel: 0300 303 8554
• Email: info@healthwatch-centralbedfordshire.org.uk

Pressbeau Limited will develop an enviable portfolio of care facilities by delivering a range of professional health care services, ensuring that our client needs are identified and holistically addressed on an individual basis.

We shall continue to develop our expertise in providing both general and specialist dementia services to meet continuing care demands whilst demonstrating a level of flexibility to meet changing market needs.

Our professional team of staff will continue to focus on developing standards of excellence in all our Homes, whilst our company will remain committed to our personnel, supporting their professional development, training and career progression.

The attention and focus of our energies will remain with our clients, ensuring above all else the delivery of quality services at an acceptable price. Our insistence on quality will be demonstrated by the calibre of personnel retained, choice of suppliers and standards of Homes operated.

As a result of achieving our client centred service objectives, our Board of Directors will release returns on their investment and the company will continue to grow, providing employment opportunities for many people as well as providing quality care for our prospective residents.

• Leighton Forest Care Home’s objective is to provide a high standard of individualised care to all its Residents.
• We work closely with other professionals to meet the health needs of our service users. Our aim is to have ongoing reviews to identify any additional services they may need to improve their quality of life.
• We promote choice in our care and social interactions with our service users, helping to promote their input into their day to day life.
• Our staff welcome support from service users and their families in care planning. Gathering information from you regarding your life story and preferences will help us deliver care that is person centred and relevant to you. 
• It is the object of Leighton Forest Care Home that all residents will live in a clean, safe environment and be treated with care, dignity, respect and sensitivity to meet the individual needs and abilities of the resident.
• The care service is delivered flexibly, attentively and in a non-discriminatory fashion and with respect for independence, privacy and the right to make informed choices and to take risks.
• Each resident’s needs and values are respected in matters of religion, culture, race or ethnic origin or sexuality.
• The home encourages all residents to maintain wherever possible their social and cultural links with the community and to participate in the homes Activity Programme.
• The home offers all residents a varied, nutritious diet and where possible respect people’s individual requirements